Privacy & Data Protection

Privacy Policy

Your privacy is paramount to us. This policy outlines how we collect, use, and protect your information while delivering our curated luxury experiences.

Legal Framework

Your Privacy, Our Commitment

We uphold the highest standards of data protection and privacy, ensuring your luxury experience remains confidential and secure.

Last updated: 8/30/2025

Introduction

Omniza ("we," "us," or "our") is committed to protecting your privacy while delivering exceptional luxury concierge services in Ibiza. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our curated experiences including villa rentals, yacht charters, private chef services, and comprehensive concierge assistance.

We understand the importance of discretion and privacy in luxury travel. Your personal information is handled with the utmost care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

• Name, contact details, and communication preferences
• Passport information for villa and yacht bookings
• Dietary requirements and preferences for chef services
• Travel dates, group size, and accommodation preferences

Service-Specific Data

• Villa preferences (location, amenities, style, budget)
• Yacht charter details (vessel type, itinerary, special requests)
• Chef service requirements (cuisine type, meal times, guest count)
• Concierge requests (restaurant reservations, transportation, activities)

Technical Data

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar technologies
• WhatsApp communications and service coordination

How We Use Your Information

We use your information to provide and enhance our luxury services:

• Process villa reservations and coordinate with property owners
• Arrange yacht charters and coordinate with vessel operators
• Connect you with private chefs and coordinate meal planning
• Provide personalized concierge services and recommendations
• Handle payments and financial transactions securely

Information Sharing

We may share your information with trusted partners to deliver our services:

• Villa owners and property managers
• Yacht charter companies and captains
• Professional chefs and culinary teams
• Transportation and activity providers
• Payment processors and booking platforms

Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmission
• Secure payment processing through trusted providers
• Regular security audits and updates
• Restricted access to personal information
• Staff training on data protection protocols

Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to processing of your data
• Data portability and withdrawal of consent

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact our privacy team:

Email

privacy@omniza.com

+34 XXX XXX XXX

We will respond to your inquiry within 72 hours during business days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

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